RETURNS

From YOGAHAREM.com we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selling the best products to you all.

As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we  offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

Our customers have the right to return the product within 7 natural days. This term will expire on the 7 natural days of the day the product has been received by the customer.

1) DEFECTIVE PRODUCT OR ORDER

1. In the unfortunate event that the product is defective. (Its clearly broken and unusable)
2. Product received is totally different from the order. (Requested Product A Received Product B)
3. The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M) Unless the product description states otherwise

Customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.

2) PRODUCT DOESN'T FIT THE EXPECTATIONS:

1. The selected size does not fit the customer's measurements.
2. Customer simply want a change for another product or return it.
3. Patterns have some variations according with the picture.
4. Color is slightly different from the picture.
5. Material quality is not exactly what customer wants.

We may choose to offer a DISCOUNT CODE of 75% of the value of the product in exchange for the customer keeping the item, therefore avoiding possible shipping and customs costs.

3) CONDITIONS TO APPLY FOR A CHANGE OR RETURN:

1. No refund requests will be accepted by email, chats or any other method.
2. No refund requests will be accepted after 7 natural days of the day the product has been received by the customer for any reason.
3. Return shipping costs are the customer's responsibility.
4. We'll refund only to the same payment method from where customer originally pay.
5. Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.
6. Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
7. After we sent the refund confirmation to the customer, the refund can take between 7 to 14 business days to be reflected on your account statement.

To exercise the right to change or return the product, you could follow these steps: 

Change and Return STEPS

STEP 1:

1,Please offer us your EMAIL:

2:Please offer us your ORDER ID:

STEP 2:

1,Please offer us the change and return item link

2,Please offer us the quantity of change and return item

STEP 3:

Email us to support@yogaharem.com APPLY FOR RETURN,

we will handle in 24 hours. Please offer us the return parcel  tracking number from your shipping company.When we see the tracking information updates from your delivered parcel for replacement,we will arrange reshipment of change item in 7 days guarantee.

Return or Replacement Address Will be offered by email contact.